# Cara Melakukan Retur Pesanan di SFA

### Cara Melakukan Retur Pesanan di SFA

**Step 1:** Masuk ke aplikasi **SimpliDOTS Sales Force Automat**.

<figure><img src="https://3837174706-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-ML6LhsHx5TJpV4GOuvJ%2Fuploads%2FkJRudsKsTCIzd3qhreMy%2Fimage.png?alt=media&#x26;token=931af410-c57d-4f34-a512-b4b98aa50d90" alt=""><figcaption></figcaption></figure>

**Step 2:** Akan masuk ke halaman **Beranda**. Kemudian klik **Orders**.

<figure><img src="https://3837174706-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-ML6LhsHx5TJpV4GOuvJ%2Fuploads%2FR4JveFa4dLUuQoRyz4Kr%2Fimage.png?alt=media&#x26;token=67902cc4-38e9-40be-9e72-bd26af048c91" alt=""><figcaption></figcaption></figure>

**Step 3:** Klik icon **+** di pojok kanan bawah.

<figure><img src="https://3837174706-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-ML6LhsHx5TJpV4GOuvJ%2Fuploads%2FQt4VyBKKVjQ5SMrBgPhl%2FScreenshot%202024-01-09%20at%2014.19.54.png?alt=media&#x26;token=fe572b2e-843e-4818-8f64-5806ccbeedc9" alt=""><figcaption></figcaption></figure>

**Step 4:** Pada halaman **Customers**, pilih tab **All.**

<figure><img src="https://3837174706-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-ML6LhsHx5TJpV4GOuvJ%2Fuploads%2FhMQe1vKQqx1JsaCu5E40%2FScreenshot%202024-01-09%20at%2014.20.56.png?alt=media&#x26;token=039c7279-9eef-4aa1-bbeb-3ed7528c0910" alt=""><figcaption></figcaption></figure>

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**Step 5:** Klik **Customer** yang akan diproses retur.&#x20;

<figure><img src="https://3837174706-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-ML6LhsHx5TJpV4GOuvJ%2Fuploads%2Fds9z3fCXhaBq5YnFHhWn%2FScreenshot%202024-01-09%20at%2014.24.09.png?alt=media&#x26;token=489d6aae-872c-49de-9769-6ec7cee13f3f" alt=""><figcaption></figcaption></figure>

**Step 6:** Klik icon **+** di pojok kanan atas untuk membuat pesanan retur.

<figure><img src="https://3837174706-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-ML6LhsHx5TJpV4GOuvJ%2Fuploads%2FO7ASd08WHzZrNzUNuq6L%2FScreenshot%202024-01-09%20at%2014.26.43.png?alt=media&#x26;token=8eadfb59-8cfb-4a61-9ab8-8c976b32a7df" alt=""><figcaption></figcaption></figure>

&#x20; &#x20;

**Step 7:** Selanjutnya pilih produk yang akan diretur.

<figure><img src="https://3837174706-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-ML6LhsHx5TJpV4GOuvJ%2Fuploads%2F2QedbGztxyQGv6P467fb%2FScreenshot%202024-01-09%20at%2014.28.26.png?alt=media&#x26;token=50498f2c-8700-4074-a1ac-541fc00b558f" alt=""><figcaption></figcaption></figure>

Step 8: Akan muncul keyboard untuk memasukkan jumlah yang akan diretur.

<figure><img src="https://3837174706-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-ML6LhsHx5TJpV4GOuvJ%2Fuploads%2FhIlZpMCri7IZVnVa8LDu%2FScreenshot%202024-01-09%20at%2014.28.40.png?alt=media&#x26;token=8f0ff3da-6b66-4184-9bd8-2db9ec9b3fb4" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
**1** -> Jumlah stok, terdapat stok 12/1/12. Artinya 12 KRT, 1 LSN, dan 12 PCS.

**2** -> Unit dari produk tersebut adalah KRT, LSN, dan PCS. Maka pada informasi Stok 12/1/2 berarti 12 KRT, 1 LSN, dan 2 PCS.
{% endhint %}

**Step 8:** Masukkan **jumlah** produk yang akan diretur. Kemudian klik **Unit** produk.

<figure><img src="https://3837174706-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-ML6LhsHx5TJpV4GOuvJ%2Fuploads%2F7odefBx6hkM00DyqKEaR%2FScreenshot%202024-01-09%20at%2014.28.54.png?alt=media&#x26;token=ac650f76-f85a-4be2-9983-b18a7374a33e" alt=""><figcaption></figcaption></figure>

**Step 9:** Akan muncul jumlah produk yang diretur. Kemudian klik icon **<-** di pojok kiri atas untuk kembali ke halaman sebelumnya.

<figure><img src="https://3837174706-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-ML6LhsHx5TJpV4GOuvJ%2Fuploads%2F7srSHatLgwq39Z2Z0ja3%2FScreenshot%202024-01-09%20at%2014.29.05.png?alt=media&#x26;token=a3029596-ce30-4a95-9b22-61e9f43195c5" alt=""><figcaption></figcaption></figure>

**Step 10:** Klk icon <img src="https://3837174706-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-ML6LhsHx5TJpV4GOuvJ%2Fuploads%2F5AqJ4qjETyiujZj4V5qD%2FScreenshot%202024-01-09%20at%2014.29.14.png?alt=media&#x26;token=73b098f6-379f-4a5a-aa9b-5756968a4f58" alt="" data-size="line"> atau titik tiga di pojok kanan atas.

<figure><img src="https://3837174706-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-ML6LhsHx5TJpV4GOuvJ%2Fuploads%2FJNhvaZ7LhjvE0SUlv5mr%2FScreenshot%202024-01-09%20at%2014.29.14%20copy.png?alt=media&#x26;token=9be2f734-c029-4d35-9833-5c052c9a6b2a" alt=""><figcaption></figcaption></figure>

**Step 11:** Klik tombol **Set Return (Ubah ke Retur)**.

<figure><img src="https://3837174706-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-ML6LhsHx5TJpV4GOuvJ%2Fuploads%2FKkfaTQs2KG3sdSBrjmku%2FScreenshot%202024-01-09%20at%2014.29.26.png?alt=media&#x26;token=5b1ef4ae-8af4-4d78-977d-54236be8520c" alt=""><figcaption></figcaption></figure>

**Step 12:** Apabila berhasil maka akan muncul info **Return** di pojok kanan atas. Kemudian klik icon **<-** untuk kembali ke halaman Orders.

<figure><img src="https://3837174706-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-ML6LhsHx5TJpV4GOuvJ%2Fuploads%2FlVMWWiwZokfOWLYGKSpi%2FScreenshot%202024-01-09%20at%2014.29.36%20copy.png?alt=media&#x26;token=c32e0c17-74f9-4a12-aa6f-d6611850afe0" alt=""><figcaption></figcaption></figure>

&#x20;  &#x20;

**Step 13:** Di halaman Orders akan tertera prefix **RTR-xxx** pada pesanan yang akan diretur dan dengan status **Draft**.

<figure><img src="https://3837174706-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-ML6LhsHx5TJpV4GOuvJ%2Fuploads%2Fg2qrraYKiyCWDeOoevMc%2FScreenshot%202024-01-09%20at%2014.30.00.png?alt=media&#x26;token=92680f44-b192-4d92-a21a-e9f0ea3e346e" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}

* **Prefix** **RTR**: Transaksi sudah berhasil di return namun belum tersinkronisasi.
* **Prefix** **OR**: Transaksi sudah berhasil di return dan sudah tersinkronisasi.
  {% endhint %}

**Step 14:** Lakukan **Sync Transaction** untuk mengirim data ke Back Office.

{% content-ref url="../sync-clear-data/cara-sync-transaction" %}
[cara-sync-transaction](https://panduan-sap.simplidots.id/sfa-sales-force-automation/sfa-to-sales-force-automation-taking-order/sales-force-automation/sync-clear-data/cara-sync-transaction)
{% endcontent-ref %}

**Step 15:** Setelah proses sikronisasi selesai, kembai ke halaman **Orders**. Prefix sudah berubah menjadi **OR-xxx**.

<figure><img src="https://3837174706-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-ML6LhsHx5TJpV4GOuvJ%2Fuploads%2FIhuLkn75yQGIRzYOPJ19%2FScreenshot%202024-01-09%20at%2014.30.00.png?alt=media&#x26;token=9c950a18-d2fd-4fd9-ad8c-fd80b29dc5e3" alt=""><figcaption></figcaption></figure>

Setelah proses sinkronisasi selesai, silakan kembali ke menu **Home** dan pilih menu **Pesanan/Order** yang berlogo **"keranjang"** untuk melakukan pengecekan apakah prefix/kode sudah berubah menjadi "**OR**"

![](https://3837174706-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-ML6LhsHx5TJpV4GOuvJ%2Fuploads%2FzGQQrXal4rZdBsCVYrg5%2Fimage.png?alt=media\&token=13f8331c-771a-45a3-bf72-ff63cddcfe01)

13\. Jika prefix/kode sudah berubah menjadi "**OR",** maka proses *Retur Pesanan* telah berhasil

![](https://3837174706-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-ML6LhsHx5TJpV4GOuvJ%2Fuploads%2FANlvMgq42HhLRqEgivR9%2Fimage.png?alt=media\&token=b213d2b8-b854-4679-990b-d815760d1cad)

{% hint style="info" %}
Prefix <mark style="color:blue;">**RTR**</mark> : Transaksi sudah berhasil di return namun belum tersinkronisasi

Prefix <mark style="color:blue;">**OR**</mark> : Transaksi sudah berhasil di return dan sudah tersinkronisasi
{% endhint %}
