> For the complete documentation index, see [llms.txt](https://panduan-sap.simplidots.id/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://panduan-sap.simplidots.id/sales-automation-platform/smh-sales-management-hub/data-master/alasan/cara-mengubah-alasan-retur.md).

# Cara Mengubah Alasan Retur

Untuk mengubah alasan retur yang akan digunakan saat membuat pesanan retur, ikuti langkah-langkah berikut:

{% stepper %}
{% step %}

### Master Data Alasan

* Masuk ke menu **Master Data** dari sidebar utama.
* Pilih submenu **Alasan**.
* Pilih alasan yang akan diubah.

<figure><img src="/files/XZFCsGMu67weLRsPHKCD" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Ubah Alasan

* Terdapat dua langkah untuk mengubah, yaitu dari daftar alasan, dan detail alasan.&#x20;
  * Dari daftar alasan : Klik action ![](/files/PiPb0sQB09mi51wDRIRm) dan pilih **Ubah**.<br>

    <figure><img src="/files/nxT5ywpHQyPgmvMmRiLY" alt=""><figcaption></figcaption></figure>
  * Dari detail alasan : Klik **Nama alasan** dan pilih **Ubah**.<br>

    <figure><img src="/files/nkqi9M7Jhn3E4GhKJw1V" alt=""><figcaption></figcaption></figure>
* Ubah detail alasan pada kolom yang tersedia, seperti:
  * **Nama Alasan**: Misalnya, *Salah Pengiriman menjadi Salah Kirim*
  * **Deskripsi (opsional)**: Penjelasan lebih lanjut (jika diperlukan)
  * **Gunakan alasan untuk retur**: Pilih Retur agar alasan tersedia saat membuat retur.

<figure><img src="/files/bLig3VOrPd7hgg8FOQEm" alt=""><figcaption><p>Sebelum</p></figcaption></figure>

<figure><img src="/files/K7bJCKsyUH3fk99Lv2q0" alt=""><figcaption><p>Sesudah</p></figcaption></figure>
{% endstep %}

{% step %}

### Simpan

Klik **Simpan** untuk menyimpan perubahan. Alasan telah tersimpan jika muncul *popup message* "Data updated successfully".

Setelah tersimpan, alasan tersebut akan muncul sebagai pilihan saat membuat pesanan retur melalui aplikasi maupun website SMH.

<figure><img src="/files/6P7yuEmaE2l5tovAXc3m" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}


---

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