# Cara Membuat Retur Pesanan

**Step 1.** Buka menu **Beranda**.

**Step 2.** Pilih **Retur** **Pesanan**.

<figure><img src="/files/90wRJkmsixKWpSWXOa7o" alt="" width="256"><figcaption></figcaption></figure>

**Step 3.** Klik **Buat Retur Pesanan** atau klik **+.**

<figure><img src="/files/tnTCTCfcFOFvuRc8txUu" alt="" width="265"><figcaption></figcaption></figure>

**Step 4.** Pilih **Pelanggan**.&#x20;

**Step 5.** Pilih **Tambah dokumen** jika terdapat referensi dari pesanan penjualan sebelumnya.

<figure><img src="/files/MIMBO2CyGeThPYLkxyI1" alt="" width="270"><figcaption></figcaption></figure>

**Step 6.** Tentukan **Reason** sebagai alasan barang diretur.

**Step 7.** Pilih **Tambah Item.**

**Step 8.** Cari item produk yang diretur oleh pelanggan.

<figure><img src="/files/YFd2makhGhcJLnysmPCE" alt="" width="268"><figcaption></figcaption></figure>

**Step 9.** Isi jumlah kuantitas item yang diretur.

Contoh : 2 Krt Mie Goreng Enaak

<figure><img src="/files/13LkV6JpaXnAqsguAUav" alt="" width="273"><figcaption></figcaption></figure>

**Step 10.** Tambah **Catatan** bila perlu. Lalu klik **->.**

**Step 11.** Lakukan langkah yang sama seperti **Step 8 hingga Step 10** untuk item produk lainnya.&#x20;

**Step 12.** Kemudian klik **-> .**<br>

<figure><img src="/files/LrMWjODDpy1NAFKhlQvh" alt="" width="271"><figcaption></figcaption></figure>

**Step 13.** Pilih **Simpan**.

<figure><img src="/files/kd2dPOn7XnXuoivDD1Am" alt="" width="271"><figcaption></figcaption></figure>

Retur pesanan telah berhasil tersimpan.

**Step 14.** Lakukan [**Sinkron Transaksi dan Master Data**](/mobile-application/sfa-sales-force-automation/beranda/sinkronisasi-data/cara-sinkron-transaksi-dan-master-data.md) agar pesanan terkirim ke backoffice SMH.&#x20;

{% hint style="success" %}
**FYI**:\
Tanda bahwa retur telah terkirim, dapat dilihat dari prefix (awalan) nomor dokumen yang telah berubah seperti : \
**ORD- menjadi OR-**
{% endhint %}


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